Who We Are

Surv & Serv is a Community Interest Company established by a team of specialist building pathology surveyors dedicated to supporting public and private landlords and their residents in resolving complex issues within the built environment.

Our Approach

We pride ourselves on:

• Getting it right first time — accurate diagnosis prevents unnecessary delays, repeated visits, and additional costs.

• Clear, plain-English reporting — ensuring that landlords, tenants, housing representatives, and legal teams can easily understand our findings and act promptly.

• Value for money — by providing the right expertise and sound professional advice to ensure that repairs are properly scoped, fairly priced, and supported by accurate cost schedules such as the BCIS, M3 Schedules of Rates, or the National Housing Federation Schedule of Rates.

The Awaab's Law

Awaab’s Law was introduced after the tragic death of two-year-old Awaab Ishak in 2020 from a respiratory condition caused by prolonged exposure to mould in his family’s social housing flat in Rochdale.
The case — Rashid & Anor v Rochdale Boroughwide Housing Ltd — exposed systemic failures in damp and mould management.

Key Requirements for Social Landlords (effective 2023–24):

• 14 days to investigate reported damp and mould.

• 7 days after inspection to provide findings and next steps to the tenant.

• 21 days to begin remedial work if a hazard is identified.

• Records of all damp/mould complaints must be properly maintained and acted upon.

Failure to comply can lead to regulatory action, legal claims, and reputational damage for housing providers.

Our Services

At Surv & Serv we combine technical expertise with innovative diagnostic methods to determine the true cause of building defects. Our evidence-based approach ensures that every recommendation is rooted in accurate, verifiable data.

Water analysis

To distinguish between rainwater ingress and leaks from plumbing or mains supply systems.

Moisture profiling

Using both non-invasive and, where necessary, controlled opening-up techniques to trace moisture pathways.

How Surv & Serv Helps Social Landlords & Councils

We understand the pressure of the new statutory timescales. Our service is built to keep you compliant and avoid legal exposure:

• Rapid Response Damp & Mould Surveys — completed and reported within 72 hours.

• Clear Causation Analysis — pinpoints the root cause (e.g., condensation vs. rising damp vs. water ingress).

• Legally Defensible Reports — suitable for use in court or by regulatory bodies.

• Room-by-Room Schedules of Works — fully priced using NatFed and SOR codes, including trade breakdowns and quantities.

• Collaboration with Your Repairs Team — ensuring works are correctly scoped and costed first time.

Typical Clients We Serve

• Local authorities & housing associations.

• Social landlords and ALMOs.

• Solicitors acting for tenants or landlords.

• Contractors and developers involved in dispute resolution.

How Surv & Serve Helps Social Landlords & Councils

• Fast turnaround — reports within 72 hours.

• Deep expertise — decades of surveying experience, including litigation support.

• Legal and technical alignment — reports comply with Awaab’s Law and are court-ready.

• Innovative testing methods — from water sampling to thermal imaging and drones.

• Transparent pricing — schedules built on NatFed and SOR codes.