Drone surveys

Enabling safe and detailed inspections of roofs, gutters, chimneys, and façades that are otherwise difficult to access.

Thermal imaging

Identifying hidden defects within building fabrics, structures, and service installations, including areas of heat loss, dampness, and excessive moisture.

Airflow and ventilation testing

Assessing the performance of extractor fans and air circulation systems to identify potential causes of condensation and poor indoor air quality.

At Surv & Serve we combine technical expertise with innovative diagnostic methods to determine the true cause of building defects. Our evidence-based approach ensures that every recommendation is rooted in accurate, verifiable data.

Value driven reporting

Our reports are designed to be:

• Plain English and legally robust — easy understanding for non-technical readers, however detailed and comprehensive enough for legal reviews and courts hearings.

• Delivered within 72 hours from the inspection (subject to specific instructions).

• Supported by accurate schedules of works using National Housing Confederation Schedule of Rates (SOR) codes or BCIS Schedule of Rates to ensure reasonable and fair repair costs.

Contract & Dispute Expertise

Litigation Support and Mediation — acting as a single or joint expert witness under:

• Sections 9A–11 of the Landlord and Tenant Act 1985, which impose a legal duty on landlords to keep dwellings in repair and ensure they are fit for human habitation;

• Section 4 of the Defective Premises Act 1972, which places a duty of care on landlords to ensure that all persons who may reasonably be affected by defects are safe from injury or damage; and

• Section 79(1)(a) of the Environmental Protection Act 1990, which addresses statutory nuisances arising from premises that are prejudicial to health or constitute a nuisance, including those caused by dampness, mould, or disrepair.

Our work also aligns with the new statutory obligations introduced under Awaab’s Law, which strengthens landlords’ duties to investigate and remediate damp and mould hazards within strict timeframes to protect tenants’ health and wellbeing. These legislative frameworks are central to litigation and mediation proceedings where a landlord has failed to evidence or complete effective, actionable repairs, resulting in breaches of their repairing or health and safety obligations.